Everyone Communicates, Few Connect

http://www.scribd.com/doc/28231498/Everyone-Communicates-Few-Connect-by-John-C-Maxwell
(more of John Maxwell)
Everyone Communicates, Few Connect – Have you ever thought about why you react the way you do when you get disconnected? Being disconnected wastes your time. It inter-rupts the flow of what you’re trying to accomplish, and it undermines your productivity.